Privacy Policy
Last Updated: May 26, 2026
Cool Mountain Theatre (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, attend or support our productions, participate in our programs, or communicate with us through any channel, including our SMS text messaging program.
Who This Policy Applies To
This policy applies to anyone who interacts with Cool Mountain Theatre, including:
- Visitors to our website at coolmountain.company
- Ticket purchasers and audience members
- Donors, sponsors, and members of supporting organizations
- Subscribers to our email newsletter or other communications
- Auditioners, cast, crew, volunteers, and staff involved in productions
- Parents or legal guardians of minor participants
- Vendors, contractors, and community partners
- Anyone who contacts us with questions, feedback, or inquiries
Information We Collect
We may collect the following types of information depending on how you interact with us:
- Contact information you provide directly, including your name, email address, phone number, and mailing address.
- Payment information for ticket purchases or donations, processed securely through our third-party payment processors.
- Information you provide on audition forms, casting paperwork, crew sign-up forms, volunteer registration forms, donor forms, ticket purchase forms, mailing list sign-ups, or contact forms.
- Demographic and preference information you choose to share, such as production interests or accessibility needs.
- Automatically collected information when you visit our website, such as IP address, browser type, pages visited, and referring website, gathered through standard analytics tools and cookies.
- Information about your interactions with our productions, communications, and events.
How We Use Your Information
We use the information we collect to:
- Communicate with you about Cool Mountain Theatre productions, events, fundraising activities, volunteer opportunities, and organizational news.
- Process ticket purchases, donations, and registrations.
- Send operational text messages to auditioners, cast, crew, volunteers, and staff who have provided their phone number and consented to receive SMS communications.
- Maintain records of audience members, supporters, participants, and program history.
- Improve our website, programs, and communications.
- Respond to your inquiries, requests, and feedback.
- Comply with legal obligations and protect our organizational interests.
SMS Text Messaging
Cool Mountain Theatre offers an optional SMS text messaging service for operational communication with auditioners, cast, crew, volunteers, and staff regarding production logistics. SMS consent is voluntary and is not a condition of participating in any Cool Mountain Theatre production, activity, or service. Alternative methods of communication, including email and in-person announcements, are always available.
If you choose to provide your phone number and check the SMS consent box on our text message sign-up form or on a paper consent form, we will send you operational notifications related to your participation. By checking the consent box, you expressly consent to receive recurring text messages from Cool Mountain Theatre.
Message frequency varies depending on production schedule. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP to any message. For help, reply HELP. Opting out of SMS communications will not affect your ability to participate in Cool Mountain Theatre productions.
We do not share, sell, rent, or transfer mobile phone numbers or SMS opt-in data to any third parties or affiliates for marketing or promotional purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Email Communications
If you sign up for our email list, purchase tickets, donate, or otherwise provide your email address, we may send you periodic emails about upcoming productions, events, and organizational news. You may unsubscribe at any time using the link at the bottom of any email or by contacting us directly.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You may disable cookies in your browser settings, though some features of the site may not function properly without them. We may use third-party analytics services, such as Google Analytics, which collect anonymized usage data.
How We Share Your Information
Cool Mountain Theatre does not sell your personal information. We may share information with:
- Service providers who help us operate our organization, such as our SMS messaging provider, payment processors, email service providers, ticketing platforms, and website hosting providers. These providers are contractually bound to protect your information and use it only for the services they provide to us.
- Legal authorities when required by law, court order, or to protect our rights, property, or the safety of our staff, participants, or the public.
- Successor organizations in the event of a merger, dissolution, or organizational restructuring, subject to confidentiality protections.
We do not share, sell, rent, or transfer your information to third parties for their own marketing purposes.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You may:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information, subject to our legitimate operational, financial, and legal record-keeping needs.
- Opt out of SMS communications at any time by replying STOP.
- Unsubscribe from email communications at any time using the unsubscribe link or by contacting us.
- Request that we not use cookies or analytics tracking, subject to website functionality limitations.
To exercise any of these rights, contact us using the information at the bottom of this policy.
Children’s Privacy
Cool Mountain Theatre productions, auditions, and educational programs often involve participants under the age of 18. For minors, we collect contact information from parents or legal guardians and require parental consent for participation, SMS communications, and any photo or video use. Parents or guardians may contact us at any time to review, update, or request deletion of their child’s information.
We do not knowingly collect personal information from children under 13 through our website without parental consent. If you believe we have inadvertently collected such information, please contact us so we can remove it.
Third-Party Links
Our website and communications may contain links to third-party websites, such as ticketing platforms, donation processors, or partner organizations. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent revision. Continued use of our website, participation in our programs, or other interaction with Cool Mountain Theatre after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, want to exercise any of your rights, or need to update your information, please contact:
Cool Mountain Theatre
Studio 6: Noco Arts Center
628 Michigan Ave
Jeffersonville, IN 47130
Email: info@coolmountaintheatre.com
